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Can't get through to o2

Lucycc
Level 1: Joiner
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I desperately need to get through to o2 to report fraud immediately as I don't want to incur additional charges as a result of this. I want to put a spend cap on just in case. First 3 times I called they said they can't take any calls. Now I got through to hold music but I've been waiting for an hr. I can't wait on this all night. Any ideas how to get hold of them? It is frustrating too that you can't manage a spend cap online.

Message 1 of 9
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MI5
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https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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Cleoriff
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@Lucycc 

According to couple of people who posted today, once you get through to hold music, it means you are in the queue. Just hold on...

Veritas Numquam Perit

Girl in a jacket
Message 3 of 9
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jonsie
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Try these numbers
0800 977 7337
0800 587 4005
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Message 4 of 9
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TallTrees
Level 45: Knowing
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Hi Lucycc
When you get through to customer services you may like to consider barring direct charges to your account also bar premium call charges too.
This prevents sneaky fraudulent charging you know nothing about.
Also try calling customer services early 08.00am
May have less of a wait.
Good luck and welcome to the o2 community forum


HAPPINESS IS BEE SHAPED

Message 5 of 9
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MI5
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They're closed now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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Cleoriff
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@MI5 wrote:
They're closed now.

and it's dark outside rofl

Veritas Numquam Perit

Girl in a jacket
Message 7 of 9
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jonsie
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@Cleoriff wrote:

@MI5 wrote:
They're closed now.

and it's dark outside rofl


LOL

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Message 8 of 9
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MI5
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They'll be open at 8 but 5000 customers will all be calling then wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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