Can anyone tell me if o2 offered free unlimited minutes during lockdown. As did most other providers

[Lorraine6]

Hi

I am asking on behalf of my mum she is 82 years old.

Because she has been at home and lonely during lockdown she has used her mobile phone more than usual.

But she was very surprised that her bills have gone up significantly, from around £6 a month to £65 month in April & £18 in May, She had no warning that her 500 mins allowance had run out and has been charged 55p per minute for every call over her allowance. I am sure most providers gave free unlimited minutes due to the coronavirus.

I cannot get through to anyone at O2 to discuss this and she is very upset about it as her income is very low. 

Any advice appreciated

[gmarkj]

Sorry to hear about this and the distress this has caused.
The best number to call on is 0800 587 4005 but there are other numbers to try in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[MI5]

@Lorraine6 

For the months of April and May O2 gave everyone free unlimited calls.

The costs should be refunded automatically to your Mum's account but call as suggested above to ensure they are.

[Marjo]

Hi @Lorraine6 , how are you getting on with this since you last posted? Let us know if you managed to sort everything out with customer service or if you still need help.