cancel
Showing results for 
Search instead for 
Did you mean: 

Can I cap the amount I can spend on my pay monthly account?

Anonymous
Not applicable

Can anyone help. I want to cap the amount my child can spend on the pay monthly account I have for them. Is this possible and up so how do I do it? Fed up of having phone bills over £100 per month!

Message 1 of 7
2,826 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19062 Solutions
Registered:

No sorry, this isn't possible on O2 but is offered by Tesco mobile who use the O2 network.
Children who aren't responsible enough to hold a contract should be matched to a capped contract such as Tesco or restricted to a PAYG account where you can control the spend.

Your other option may be to increase the amount of mins you have on the tariff as an unlimited mins tariff would be cheaper in the long run.

If premium rate calls and texts are a problem, customer services can put a block on calling those if you call 202 and ask.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
2,823 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19062 Solutions
Registered:

No sorry, this isn't possible on O2 but is offered by Tesco mobile who use the O2 network.
Children who aren't responsible enough to hold a contract should be matched to a capped contract such as Tesco or restricted to a PAYG account where you can control the spend.

Your other option may be to increase the amount of mins you have on the tariff as an unlimited mins tariff would be cheaper in the long run.

If premium rate calls and texts are a problem, customer services can put a block on calling those if you call 202 and ask.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 7
2,824 Views

Anonymous
Not applicable

Thank you for the reply. I completely agree children need to be protected, my child is 23 and in the army hence I got the contract for him as he was on operations and unable to take the time to get one. Just at the start of the contract so unable to swap at the moment. 

Message 3 of 7
2,820 Views

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19062 Solutions
Registered:
You can still look at a tariff change.
What are the extra charges for?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
2,817 Views

Anonymous
Not applicable

Calls at peak times...

Message 5 of 7
2,814 Views

MI5
Level 94: Supreme
  • 122364 Posts
  • 609 Topics
  • 19062 Solutions
Registered:
If you log into your MyO2 http://www.o2.co.uk/myo2 and go to the "tariff" section you can see upgrade options. One with unlimited minutes would be cheaper than 100 quid a month for going over his allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
2,812 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @Anonymous! Lots of helpful advice above from @MI5! Let us know if you managed to find a suitable tariff to switch to, and if you have any additional questions. Welcome to our forum! smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
2,747 Views