Solved: Can I cancel a sim and carry on paying the device?

Andy19 · ‎17-06-2021

Is it possible to cancel a sim and carry on paying just for the device? It’s an iPad and I only use it on WiFi

MI5 · ‎17-06-2021

No, sorry.

You must pay off the device in full in order to cancel the airtime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎17-06-2021

@Andy19

No, sorry.

You must pay off the device in full in order to cancel the airtime.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Can I cancel a sim and carry on paying the device?

SIM swap without the current SIM

O2 Open technical difficulties

How to close an account!

My bill

Charges for roaming