Calls keep ending before connecting

[Sash50]

Please help me this morning every Time I make a call before it is even connected it says call ended and when someone is phoning me it keeps going to voice mail but I am able to make text messages.

[MI5]

@Sash50 

Check your bill is paid http://www.o2.co.uk/myo2 

Also check for local network issues O2 Service Status

[Cleoriff]

@Sash50 

What phone have you got?

If all of the above are ok, then give customer services a call on any (or all) of the numbers in this guide.

Guide: Coronavirus Community Help and Support 

[Sash50]

Yes they were keeping all my services on and I was laying in June . Every Time a person is phoning me it keeps going straight to voicemail also.

[Sash50]

My phone is a Samsung galaxy s7 edge

[Cleoriff]

Hi @Sash50 

Have you got Wifi calling on? If so turn it off.

Also there are numerous points to check in this guide below. See if it helps.

https://www.urtech.ca/2015/10/solved-samsung-android-voice-calls-going-straight-to-voicemail/ 

[MI5]

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@Sash50 wrote:
Yes they were keeping all my services on and I was laying in June . Every Time a person is phoning me it keeps going straight to voicemail also.

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You have been cut off as the system is automated.

Even though you agreed a payment plan you will still have to contact O2 to get reconnected.

Use Skype or borrow a phone to contact payment management.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

These guys can give you more time to pay but you may still be cut off as it is an automated system process.

Additional bill paying help from @Cleoriff here Guide: How to Pay Your Bill (Contract) 

To get reconnected you need to call customer services.

0344 809 0202 from any other phone or you can use Skype to call 0800 032 1402

Additional numbers found by customers which may work.

0800 977 7337,  0800 587 4005 and 0800 090 1808 

[Laura17]

Mine is doing exactly the same. There was an upgrade last night and I’ve tried turning it on and off as suggested in internet but still not working and all agents online are busy

[Laura17]

My bill is up to date, paid last week

[Cleoriff]

@Laura17 

Use any of the numbers in the link above to call. Press any option (even fraud)