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Call forwarding

Anonymous
Not applicable
Hi There, I'm unable to call forward anymore with my iphone 5s... I have also tried **21* but get a page of error messages. I have been into the O2 shop and have live chatted 3-4 times but still the phone won't call forward to my other O2 number. Any help.would be appreciated
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MI5
Level 94: Supreme
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I think I might know then.
Go to your MyO2 and look under device details.
If wifi calling is turned on, turn it off, wait 24 hours and reboot phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 10 of 15
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jezza1234
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Registered:
Message 2 of 15
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MI5
Level 94: Supreme
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Are you contract or PAYG?
It's not possible to forward from a PAYG number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 15
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Martin-O2
Community Manager
Community Manager
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Hello @Anonymous how are you getting on with activating call forwarding? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 4 of 15
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Anonymous
Not applicable
Still no joy... no one can work outs what wrong!!!
Message 5 of 15
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gmarkj
Level 58: Overseer
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Is the number you are trying to forward a pay monthly or a pay as you go account?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 15
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Anonymous
Not applicable
Both the number from and too are contract pay monthly numbers
Message 7 of 15
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MI5
Level 94: Supreme
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Dial ##002# to cancel all diverts and try again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 15
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Anonymous
Not applicable
Error performing request unknown error is what it comes back with
Message 9 of 15
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MI5
Level 94: Supreme
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Registered:
I think I might know then.
Go to your MyO2 and look under device details.
If wifi calling is turned on, turn it off, wait 24 hours and reboot phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 15
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