Call divert

[Shaz786]

Hi

I'm using a Nokia express music ( I think it's 5310). When I'm trying to divert calls it says "not allowed" when I'm checking status of divert it says "service is off".

Someone has told me that you need to disable WiFi calling to make call diverts work as nokia 5310 is not compatiblewith wifi calling. Is that true? If so how do you disable WiFi calling 

[MI5]

@Shaz786 

No, you don't need to disable wifi calling for forwarding to work. That's for sending codes but as you are getting a response, yours must be sending codes OK.

Are you definitely pay monthly, as diverts don't work on PAYG?

If so, contact O2 to see if there is something amiss with your account.

Guide: How to find help & contact O2