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Call Spoofing?

Boogle
Level 1: Joiner
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I’ve had 2 calls in the last hour from numbers very similar to my own (only the last 3 digits are different), saying they’ve had missed calls from my number. I’m really freaked out by this, particularly as I’ve googled it and seen that this is a common theme when it comes to Call Spoofing where fraudsters use your number to contact others and try to defraud them. I can’t get hold of O2 Support to determine whether this is something they can check or advise on. PLEASE HELLLP!!
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madasaf1sh
Level 67: Unsung hero
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@Boogle

The best advice is offered by Ofcom im afraid:

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisanc...

and which has a good article on it:

https://www.which.co.uk/news/2019/10/whos-really-calling-you-an-investigation-into-the-worrying-rise...
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
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@Boogle You'll have to speak to customer service. We are all customers. 

Customer service numbers are here: Guide: Coronavirus Community Help and Support 

Also below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

I DO NOT WORK FOR O2



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madasaf1sh
Level 67: Unsung hero
  • 5687 Posts
  • 32 Topics
  • 1839 Solutions
Registered:
@Boogle

The best advice is offered by Ofcom im afraid:

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisanc...

and which has a good article on it:

https://www.which.co.uk/news/2019/10/whos-really-calling-you-an-investigation-into-the-worrying-rise...
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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