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Call Barring

Tezbedz
Level 1: Joiner
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Last weekend I travelled to Malta on landing I received a text saying my minutes text and data were included in my monthly package.
I have a Samsung S9
When I tried to make a call, I was informed that I had Call Barring activated.
I checked in settings it was not activated. To make sure I activated it then rebooted. Then deactivated it and rebooted. It still would not work
Luckily I was as ble to use my data allowance to make calls. But I missed several calls and texts over the weekend.
On returning to msnchester yesterday it worked perfectly.
Is there an explanation?
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MI5
Level 94: Supreme
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@Tezbedz 

It sounds like you have an international call bar on your account.

Call customer service to have it removed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128174 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@Tezbedz 

It sounds like you have an international call bar on your account.

Call customer service to have it removed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
915 Views

MI5
Level 94: Supreme
  • 128174 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
913 Views