Buying extra data

[Vivgiff]

Hi. I’ve just changed my o2 tariff and it takes effect in about 3 weeks but I’ve run out of data and need to buy more. On my account page when I click ‘buy bolt ons’ it just shows me a message with a exclamation mark telling me that my tariff is changing in 3 weeks.... I know this but how do I buy extra data NOW!!!!!! Can anyone tell me how to buy more data while I’m waiting for my tariff change to take effect.

[MI5 · Accepted solution]

@Vivgiff 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Vivgiff]

Thanks, I’ll try that in the morning. 👍

[MI5]

Welcome