Brand new contract phone not even a day old and its terribly slow even after the updates

[Jordanlaws]

Says ive got 14 days to return the phone, yet i cant do that when i cant even speak to someone from a contact centre because they are all shut, cant chat online becauae no agents are available, can anyone help before i cut the contract altogether im not paying for a contract that is terribly slow

[Bambino · Accepted solution]

@Jordanlaws See this: https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Customer service numbers here: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Martin-O2]

I hope you managed to return your phone OK @Jordanlaws but if you still need help with anything please let us know.