Solved: Re: Bolt on

James1986 · ‎23-08-2019

Hi can any1 help my son is managing to purchase bolt ons even without logging in he just clicks the pop up on the phone which somehow I am logged into through the browser if he is anywhere with no wifi and purchasing bolt ons with a click of a button can any1 help me by telling me how to stop this pls

MI5 · ‎23-08-2019

@James1986

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-08-2019

@James1986

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎27-08-2019

Hi @James1986, I hope you had a nice bank holiday weekend

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