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Bolt on

James1986
Level 1: Joiner
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Registered:
Hi can any1 help my son is managing to purchase bolt ons even without logging in he just clicks the pop up on the phone which somehow I am logged into through the browser if he is anywhere with no wifi and purchasing bolt ons with a click of a button can any1 help me by telling me how to stop this pls
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MI5
Level 94: Supreme
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Registered:

@James1986 

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122236 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@James1986 

Call customer services and ask them to block any bolt on purchases on the account.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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EmilieT
Former Staff
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Registered:

Hi @James1986, I hope you had a nice bank holiday weekend sun

 

Do you need any further help with this, or did following the advice above help you sort everything out?

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