Solved: Re: Boll

Lisa_M · ‎18-07-2023

Hi, I've recently been changed over from Virgin to O2, but I'm unsure what my package is. I have money from o2 coming out my bank and separate money from virgin coming out too.

MI5 · ‎18-07-2023

@Lisa_M

You still pay the device plan to Virgin but the airtime to O2.

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-07-2023

@Lisa_M

You still pay the device plan to Virgin but the airtime to O2.

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎18-07-2023

If you are on a phone plan with Virgin you will still pay them for the phone

O2 will now charge you for the airtime

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lisa_M · ‎18-07-2023

So my o2 account is saying I'm due an upgrade and is giving me options for a full new phone plan, so how would that work out with my current phone plan?

MI5 · ‎18-07-2023

@Lisa_M

If you upgrade it will all move over to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Boll

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed