Bluelight airtime discount disappeared

[Lou-j]

Is there a cap on how long you can have the bluelight airtime discount? 

ive been on my current plan two years, paid off the phone but this months bill has just arrived and the bluelight discount on airtime is missing?

[gmarkj]

As far as I know it should stay on the airtime until you upgrade or cancel the contract @Lou-j 

See if there is any information in the link below.

Guide: O2 Open & Friends and Family discounts - How to sign up 

If that doesn't help then I suggest contacting customer services - you can do this on social media if you have that;  Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[MI5 · Accepted solution]

@Lou-j 

Check the bolt on in your MyO2. It will show the expiry date which is usually for the minimum term of your contract, so now you have reached that, it will probably have expired.

[gmarkj]

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@MI5 wrote:

@Lou-j 

Check the bolt on in your MyO2. It will show the expiry date which is usually for the minimum term of your contract, so now you have reached that, it will probably have expired.

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I stand corrected.

Can you just re-apply for the discount or do you need to take a new deal @MI5 ?

[MI5]

You can only reapply if you upgrade or change something like going to simo @gmarkj