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Blackberry Bolt on (already paid for) not working abroad

Anonymous
Not applicable

Hi, I have the 15pounds Pay and Go tariff for 100 international minutes + a blackberry bolt on for 5pounds. I travel quite frequently and am currently abroad. I was charged 5pounds for my blackberry bolt on the 18th and was working. However today (20th August) I received a message stating that I did not have a Blackberry bolt on or tariff despite having received service for the past 2 days (18th and 19th). As I'm abroad I cannot get through to the customer service number. I would like to inquire what steps can be taken on my part to reactivate the blackberry bolt on (which has been debited from my balance on the 18th for August). Thanks slight_smile

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MI5
Level 94: Supreme
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Registered:
You can still call CS from abroad From Abroad

+44 844 809 0200

Free from a Pay Monthly mobile or 35ppm from a PAYG phone
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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