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Bills

Anonymous
Not applicable

Hello

 

I recently changed to a pay monthly contract which is meant to be £26 a month. However my bill in Jan was £33.19 and in Feb it was £30.33. Why do i have extra charges? This seems excessive for what i use my mobile for.

 

Natalie

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jonsie
Level 94: Supreme
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Without seeing your bill it's difficult to say.

 

Your first bill would have been an interim bill foryour first few days usage plus your normal full tariff. It's possible you have usage outside your normal tariff such as international texts, mms or calls to 0870 or 0845 numbers.

 

If you go into your bill and 'what I've used' you should see exactly what the extra charges are for.

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jonsie
Level 94: Supreme
  • 87031 Posts
  • 594 Topics
  • 5145 Solutions
Registered:

Without seeing your bill it's difficult to say.

 

Your first bill would have been an interim bill foryour first few days usage plus your normal full tariff. It's possible you have usage outside your normal tariff such as international texts, mms or calls to 0870 or 0845 numbers.

 

If you go into your bill and 'what I've used' you should see exactly what the extra charges are for.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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Anonymous
Not applicable
No-one here can see your bill so really can't help with the enquiry. call cs on 202 and they'll look at the bill for you.
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