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Ginette
Level 1: Joiner
  • 1 Posts
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Registered:

I can see that I am being charged for text messages to EU contries.

 

I was told that these are free.

 

Please can you let me know why I am being charged

 

Thank you

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pgn
Level 75: Digital Don
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Texts from UK to EU countries, and from UK to any other country outside the UK, are all chargeable, as are calls.

 

Texts (and calls) from an EU country back to the UK or to another EU country when roaming are free, @Ginette - whoever told you that SMS from UK to any other country are free was in error.

Also MMS, when you send texts to any number with pictures or many emojis in the message are usually sent as MMS, and are always chargesbl: Guide: Accidental MMS Sending and How to Avoid it

 

All about Roaming explained here:

Guide: Roaming MegaGuide 

 

Good luck!

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pgn
Level 75: Digital Don
  • 36689 Posts
  • 236 Topics
  • 1636 Solutions
Registered:

Texts from UK to EU countries, and from UK to any other country outside the UK, are all chargeable, as are calls.

 

Texts (and calls) from an EU country back to the UK or to another EU country when roaming are free, @Ginette - whoever told you that SMS from UK to any other country are free was in error.

Also MMS, when you send texts to any number with pictures or many emojis in the message are usually sent as MMS, and are always chargesbl: Guide: Accidental MMS Sending and How to Avoid it

 

All about Roaming explained here:

Guide: Roaming MegaGuide 

 

Good luck!

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Enlli
Level 66: Unequalled
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Another case of wrong advice, I'm sorry to say.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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