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Caitlin1
Level 1: Joiner
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Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working
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Cleoriff
Level 94: Supreme
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Hi @Caitlin1 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Caitlin1 

Try rebooting your phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
Level 78: King of Kings
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@Caitlin1 You'll need to speak to customer service, as @Cleoriff has said, but the earliest now will be tomorrow morning. It may take several days for the money you paid to clear, and customer service may also have to remove any bars placed on your account as the result of your late payment.

As we say to many who find themselves in this predicament, you should consider setting up a Direct Debit to avoid this happening again.

I DO NOT WORK FOR O2



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TheresaV
  • 1930 Posts
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Hi @Caitlin1 did you manage to sort this out?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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