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Billing

RJ83
Level 1: Joiner
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Why has my bill not gone down despite my contract ending
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Bambino
Level 73: Relic 
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@RJ83 What kind of contract were you on?

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
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Your contract doesn't end until you cancel it

If you are on a Refresh contract and the device is paid for you only pay the airtime each month until you cancel

Guide: How does O2 Refresh work? 

Guide: Cancelling Your Contract 

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gmarkj
Level 56: Guvnor
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If you took the contract out with Carphone Warehouse, or Mobiles.co.uk or any other 3rd party then it won't go down.
You need to upgrade to a sim only deal (if you are happy with your phone), or a new deal if you want a new handset.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Marjo
Former Staff
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Hi @RJ83 , lots of helpful suggestions above for how the billing works in different situations so hopefully you got all the information you were looking for. If you still have questions feel free to pop back in and let us know. slight_smile

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