Billing query

[DavidL]

I have a billing query - I appreciate there is currently a cut down support service, but I can't find a way of sending an e-mail or message to O2.  

Any thoughts?

[MI5]

@DavidL 

You can only call Guide: How to find help & contact O2 

[DavidL]

Thanks for your reply.  I am unable to get through on the phone so was looking for another way.  Perhaps I should cancel my direct debit and they'll probabnly get in touch with me - but it seems a bit extreme.

[Cleoriff]

Try Skype @DavidL 

You could try Skype on 0800 032 1402 if the usual numbers are busy

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[MI5]

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@DavidL wrote:

Perhaps I should cancel my direct debit and they'll probabnly get in touch with me - but it seems a bit extreme.

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The first contact you'll get will be from a debt collection agency.

O2 will sell your debt on instantly rather than chase you themsleves.

[DavidL]

Thanks - that's helped - just need to wait out the queue1