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Billing problem

Oz
Level 1: Joiner
  • 1 Posts
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I have been charged twice in the last month and it was going to happen again this month so I emptied my bank account so they don’t charge me twice AGAIN, so this problem NEEDS TO BE SOLVED ASAP because this is effecting my credit score.
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MI5
Level 94: Supreme
  • 126820 Posts
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Registered:

@Oz 

NOT paying will effect your credit score.

You get two bills when on refresh, one for device and one for airtime.

You need to contact O2 to discuss billing issues..
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126820 Posts
  • 613 Topics
  • 21775 Solutions
Registered:

@Oz 

NOT paying will effect your credit score.

You get two bills when on refresh, one for device and one for airtime.

You need to contact O2 to discuss billing issues..
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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madasaf1sh
Level 66: Unequalled
  • 5366 Posts
  • 31 Topics
  • 1701 Solutions
Registered:
@Oz

Firstly credit scores are a fictious number, lenders etc look at the actual file

Trust me cancelling Direct Debits or Not paying will eventually lead to disconnection, defaults been registered with you and Debt collection agencies calling you, and you may end up with CCJ's which will destroy your credit file for 6 years (defaults and CCJ's)

And your bank will charge you for failed direct debits (most banks do).

So look in myo2 and check your account and as @MI5 says on refresh you will see 2 direct debits. and call Customer Services.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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