Solved: Billing issue.

Scuffers · ‎21-03-2023

Hello, I have been unable to pay my talk plan and device plan on one of my phones due to a 'Payment processing' error on the webpage, I haven't made a payment for it to process because this message is appearing all the time. multiple times I have called, yet still they have not sorted it, this is now starting to gather up arrears, Ive emailed a complaint, emailed the CEO and still nothing has been returned with answers.

I am literally on the verge of doing myself in, can't bare this stress anymore. Im cognitively unable to fight and chase anymore.

MI5 · ‎21-03-2023

@Scuffers

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-03-2023

@Scuffers

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Breanna · ‎22-03-2023

Were you able to get in touch with the payment management team @Scuffers?

Scuffers · ‎23-03-2023

No this has not been resolved. I am still unable to make a payment.

gmarkj · ‎23-03-2023

Did you reach out to the payment management team @Scuffers ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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