Billing discrepancy

[JRowson]

Hi

My bill has been generated and i have significant data charges for my phone abroad. However, this is incorrect as the data did not work when i was abroad. I was on o2 travel and despite confirmation that this was 'active' it indeed was not working at all and therefore these charges should be removed

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[pgn]

In addition to @jonsie's advice, you can download pdf of your bills from your MyO2, as described here - Guide: How do I get to the 'Download Bill' page? 

If you had O2 Travel bolt-on, you could be charged a daily charge of up to £6 per day that you accessed cellular data or sent an SMS or received or made a call abroad.

Charges are a lot less if you were in a country covered by O2 Travel Inclusive, if your tariff qualifies for that bolt-on or if you have Volt benefits active, @JRowson 

Charges in all other parts of the world outside Travel or Travel Inclusive can be found here:

https://www.o2.co.uk/international/using-your-phone-abroad

Good luck!