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Billing Broken?

woodmj
Level 2: Apprentice
  • 53 Posts
  • 16 Topics
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Registered:

Is it just me or is the billing system broke? I just get 'there was a problem' if I try to look at one of my accounts.

Support is 'offline' too.

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pgn
Level 64: Magistrate
  • 24767 Posts
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Registered:

All good here, @woodmj - try a different browser, or if using Chrome, clear cookies as per this example:

https://community.o2.co.uk/t5/My-O2/MyO2-Error/m-p/1158834/highlight/true#M1949

1635070226070.jpg

 

If you have joined multiple accounts under one overarching account, it can need a call to O2 to fix, though - if you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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Message 2 of 4
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pgn
Level 64: Magistrate
  • 24767 Posts
  • 178 Topics
  • 756 Solutions
Registered:

All good here, @woodmj - try a different browser, or if using Chrome, clear cookies as per this example:

https://community.o2.co.uk/t5/My-O2/MyO2-Error/m-p/1158834/highlight/true#M1949

1635070226070.jpg

 

If you have joined multiple accounts under one overarching account, it can need a call to O2 to fix, though - if you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 4
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Kassie
Level 1: Joiner
  • 1 Posts
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I have same problem yet they keep texting me to pay bill!

Message 3 of 4
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Bambino
Level 78: King of Kings
  • 19909 Posts
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Registered:

@Kassie Try the social media links as @pgn has suggested or see this link for alternative ways to pay:

How can I pay my bill? (o2.co.uk)

I DO NOT WORK FOR O2



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Message 4 of 4
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