Solved: Billed despite cancelled during change your mind p...

stantlia · ‎30-03-2023

I cancelled my contract within the 14 days change your mind period and I recently got a letter saying that I owe money to o2 and has been passed onto a debt collection agency???

I am having to use here as Live Chat isn't working at this time and I am unable to call currently.

MI5 · ‎30-03-2023

@stantlia

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call using Skype Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-03-2023

@stantlia

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call using Skype Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Breanna · ‎31-03-2023

Were you able to get in touch with O2 about this @stantlia?

O2

Billed despite cancelled during change your mind period

My o2

Paying off a payment plan.

Why have I been disconnected?

Bill has increased for no reason

Default