Hello, I contacted o2 last month about my bill being more than usual. The o2 human assistant assured me it was an o2 error and that I would be reimbursed. I was told that my next bill would be less than usual due to the reimbursement. However this months bill is higher than last month!
I cancelled my Disney extra on the 8th of November before the end of the “free” subscription. Which the assistant agreed with. Some how since then it was reactivated which is strange because I am the only person apart from o2 that has access to my o2 account. I just cancelled again.
I wanted to start a live chat but there was no option to do so. I have screenshots of my last live chat where I was assured everything was settled. Conveniently for O2 there’s no option to upload the proof here.
I would like the reimbursement that I was assured from o2.
Thank you.
