Solved: Bill

lerobe · ‎28-03-2022

Hi, Ive just bought a SIM from O2 (Saturday 26th March) and waiting for it to arrive. O2 have just sent me a bill for £8 (the monthly cost of the plan I chose) for the period up to the 28th March.

How can they charge me for something I havent received or used yet ?

Kind regards

Lee

MI5 · ‎28-03-2022

@lerobe

Your account is set up immediately and you pay a month in advance.

If you ask O2 they will refund you the pennies up to the day you receive your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-03-2022

@lerobe

Your account is set up immediately and you pay a month in advance.

If you ask O2 they will refund you the pennies up to the day you receive your sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

lerobe · ‎28-03-2022

Thanks 😀

MI5 · ‎28-03-2022

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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