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It will take up to 48 hours once the bill is paid.
There may also be a reconnection fee to pay.
You should contact payment management to see if they can reconnect you sooner.
Numbers here Guide: Coronavirus Community Help and Support
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- 145091 Posts
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It will take up to 48 hours once the bill is paid.
There may also be a reconnection fee to pay.
You should contact payment management to see if they can reconnect you sooner.
Numbers here Guide: Coronavirus Community Help and Support
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It normally takes 48 hrs to come back on. Keep rebooting your phone.
If you are able to borrow a phone you could call O2. All numbers in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
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But will need paying first.....
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But of course....
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@Laura35 To avoid this happening again you really should consider setting up a Direct Debit. Your bill has to be paid every month, come what may. A DD takes the anxiety out of knowing whether the bill will be paid on time, and should have been put in place when you took your contract. It's always the preferred method.
