Bill

[Weronika1]

Hi from 2 months i have been charging extra money i don't know what it is. last month £ 5 and this £ 15 is it possible to block it ???

[MI5]

@Weronika1 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

You need to bar all direct to bill and charge to mobile charges.

Guide: Tips to avoid unexpected charges on your bill 

Help also here 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next and www.payforitsucks.co.uk

[Cleoriff]

Hi @Weronika1 

Check in My O2 as to these extra charges.

Give O2 a call on any number in this guide Guide: Coronavirus Community Help and Support 

Ask them to bar charge to mobile and premium numbers