Bill

[Bill3]

Hello, I have been trying to get hold of you.
My bank is saying that for some reason you haven’t taken my full bill? I pay £29 for my device & £29 for airtime. One of the £29 looks like it has gone back into my account. Can someone check this for me

[MI5]

@Bill3 

You need to call customer service on 202 please 

Guide: How to find help & contact O2 

[jonsie]

I will normally only go back into your bank if there are insufficient funds or you exceed an agreed overdraught. Make sure you have alternate funds when you call them.

[Claireclay]

I paid my bill on 13th of December and the money has gone out bank n then o2 cut my calls n sent message saying my bill is due but its been paid

[MI5]

@Claireclay 

We can't access acounts on here, sorry.

You need to contact cust service Guide: How to find help & contact O2 

[jonsie]

If the payment was late at all, any payment made will take a couple of days to clear. The system is automatic and will cut service until the payment clears against your account.