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Lukaszek11
Level 1: Joiner
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I pay my bill but received email it's over due and you restrict my account 

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Bambino
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@Lukaszek11 When did you pay your bill? It can take 24-48 hours for any payment to clear O2's account. Longer on a weekend, and even longer on a Bank Holiday weekend.

You can speak to the Payment Management Team on 0800 902 0217/0800 032 5302 but they won't be able to speed up the payment process.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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pgn
Level 76: Forum Legend
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@Lukaszek11 - make sure the e-mail is genuine, or connect to your MyO2 without using any of the links in the e-mail. If your MyO2 is not accessible, and as this is not O2, you can get in touch with Payment Management team on 0800 902 0217 from any UK phone free of charge.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 has all the other ways to contact O2, if you need them. Good luck.

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Oxonian
Level 32: Blockbuster         
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@Lukaszek11 

 

To avoid future issues, I suggest that you set up a direct debit whilst this is in your mind :-

 

Guide: How to Pay Your Bill (Contract) 

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