Sounds like you need to contact the payment management team @Zahra12
Either call 202 from a pay monthly phone, or 0344 809 0202 from another phone.
Or use their direct number - 0800 902 0217
If your phone is not working, then use Skype and call 0800 902 0217.
Guide here Guide: A Guide to Skype
Finally try messaging on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Best time to call is 8am.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
