Bill

[Mena]

I’ve been charged twice for my bill I want a refund

[madasaf1sh]

@Mena

If taken by Direct Debit, it may be quicker to contact your bank, and put a claim in under the DD guarantee scheme.

Otherwise you will need to contact customer services:

Call 202 or 0844 809 0202 (they open at 8am) when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

[Mena]

I cannot get threw I’ve tried a million times I’ve rang my bank aswell they said it’s o2 issue

[MI5]

@Mena 

You get two bills if you are on refresh Guide: How does O2 Refresh work?