on 10-03-2020 13:41
on 10-03-2020 13:43
on 10-03-2020 13:46
on 10-03-2020 13:46
1 day won't make any difference but you can call customer service on 202 to confirm.
on 16-03-2020 12:55
on 16-03-2020 12:55
It's been a few days now @Ozz, did you get your bill cleared in the end?
→ COVID-19 support - Help and support from O2 during the lockdown
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on 16-03-2020 14:26
on 16-03-2020 14:26
@Martin-O2 Just out of interest are O2 considering special measures to help people with bills etc given the current health crisis - people may be late paying their bills as work dries up and people are forced to stay at home but equally their mobile (and often this is the only phone in the house) becomes vitally imprortant to them to remain in contact with loved ones etc.
on 16-03-2020 17:53
on 16-03-2020 17:53
@djbsuffolk wrote:@Martin-O2 Just out of interest are O2 considering special measures to help people with bills etc given the current health crisis - people may be late paying their bills as work dries up and people are forced to stay at home but equally their mobile (and often this is the only phone in the house) becomes vitally imprortant to them to remain in contact with loved ones etc.
I'm not sure how O2 could possibly know how people are affected by the virus. People will grasp at any excuse or opportunity to avoid bills. O2 won't care, a default is a default.
on 16-03-2020 18:12
on 16-03-2020 18:12
Quite true but steps could be taken to help - for instance vodafone is allowing all customers to access NHS UK online websites without it coming off your data allowance
on 17-03-2020 09:54
on 17-03-2020 09:54
Good news @djbsuffolk, @jonsie! O2 have just announced that access to the NHS website and calls to 111 will be free. More info here.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 17-03-2020 10:09
on 17-03-2020 10:09
Good news - people need access to the information and the last thing they need is no data to do it!!