cancel
Showing results for 
Search instead for 
Did you mean: 

Bill

Luke1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Whys my Bill's so high
Message 1 of 11
711 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 123936 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Luke1 

We don't know sorry.

Check your MyO2 or call customer service Guide: How to find help & contact O2 

Some possible help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
691 Views

jonsie
Level 94: Supreme
  • 86574 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

djbsuffolk
Level 9: Fired up
  • 140 Posts
  • 5 Topics
  • 8 Solutions
Registered:

Is the bill far in excess than you expected? If so you need to check myO2 for details of where the extra charges arose from - remember premium rate numbers etc MMS message can all add to your bill. If it's down to useage contact O2 and ask for a spending cap to be put in place.

Message 4 of 11
352 Views

Cleoriff
  • 107706 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@Luke1 

In case It's due to you sending MMS then take a look at this guide Guide: Accidental MMS Sending and How to Avoid it 

You should be able to check if you look in My O2

*The Game Is On*

Girl in a jacket
Message 5 of 11
349 Views

jonsie
Level 94: Supreme
  • 86574 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

Hope you are receiving notifications @Luke1, it would be good to get a bit more information.

Message 6 of 11
336 Views

MI5
Level 94: Supreme
  • 123936 Posts
  • 612 Topics
  • 20082 Solutions
Registered:
Not unless admin mention him.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 11
335 Views

jonsie
Level 94: Supreme
  • 86574 Posts
  • 594 Topics
  • 4985 Solutions
Registered:
Message 8 of 11
334 Views

MI5
Level 94: Supreme
  • 123936 Posts
  • 612 Topics
  • 20082 Solutions
Registered:
I guess......
Seems unbelievable they've not managed to fix this most basic issue yet.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 11
333 Views

Cleoriff
Level 94: Supreme
  • 107706 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@MI5 wrote:
I guess......
Seems unbelievable they've not managed to fix this most basic issue yet.......

True and one of the things we were concerned about when this started. perserving

*The Game Is On*

Girl in a jacket
Message 10 of 11
321 Views