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Bill problem

GillMacD
Level 1: Joiner
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I swapped to an O2 sim only deal on 17 Jan for £10 per month.  Since then I paid £23 for Jan, minus £2.99 for Feb, £7.01 for March and then £11.17 for April and May.  Is this right??   Can’t see I’ve paid £10 yet !! 

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gmarkj
Level 66: Unequalled
  • 11995 Posts
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Registered:

Have you checked the bill to see what the additional charges were @GillMacD ?
There are some guides that might help below.

This will help get you to the page(s) that will show what the charges are:

Guide: How do I get to the 'Download Bill' page? 

This will help if you are getting charges you don't expect:

Guide: Tips to avoid unexpected charges on your bill 

This will help if you want to use the app instead of the web pages:

Guide: My O2 - Bills section 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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madasaf1sh
Level 76: Forum Legend
  • 9994 Posts
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Registered:

@GillMacD 

 

Your latest bill will be the correct price as it will include the Annual Price increase as per you terms and conditions which is applied in April each year

 

www.o2.co.uk/prices 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 3
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gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Have you checked the bill to see what the additional charges were @GillMacD ?
There are some guides that might help below.

This will help get you to the page(s) that will show what the charges are:

Guide: How do I get to the 'Download Bill' page? 

This will help if you are getting charges you don't expect:

Guide: Tips to avoid unexpected charges on your bill 

This will help if you want to use the app instead of the web pages:

Guide: My O2 - Bills section 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
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