on 04-01-2021 13:36
on 04-01-2021 13:42
You'll need to use a different card to pay or pay manually.
Guide: How to Pay Your Bill (Contract)
on 04-01-2021 13:43
You need to speak to payment management team @RalphBanda-1
Guide: Coronavirus Community Help and Support
You need to call customer service
Advice from an O2 Guru to get through:
If you call, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary
Use Skype if necessary, plenty of free numbers