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Bill incorrect

Carrie6
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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I signed up for a £10 monthly deal with three months of free extra. I was incorrectly charged for disney plus twice. Please could my bills for this month and last be confirmed. 

 

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gmarkj
Level 66: Unequalled
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Registered:

Hi @Carrie6 

This is a customer community, so we can't see your bills.

See if this guide helps you get to the page where you should be able to see the details for what you are being charged.

Guide: How do I get to the 'Download Bill' page? 

If that doesn't work, then you will need to persist with customer services.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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