Bill gone up for no reason

[elisen2645]

I’ve had my bill come through today which has gone up by £6. I’ve had one extra charge which was £.54 but my bill has suddenly gone up from £55 to £62.At the bottom of my bill it says total before VAT: £51.73. Total after VAT is £62.07. Can anyone help to explain this please? I only joined O2 in February and both previous bills have been £55 like expected.

[gmarkj · Accepted solution]

It could be the April RPI price increase @elisen2645 .

If you have no extra charges on your bill (check using this guide Guide: How do I get to the 'Download Bill' page? ), then contact customer services to confirm.

You can either call them on 202, or message using social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Are you saying your basic bill has gone up? If so it may be due to the annual price rise which is applied each April.