Bill Problems

Reece2901 · ‎27-04-2020

My bill hasn't come out this month, and a day later it doesn't say overdue. I haven't heard from o2 about it being overdue, when I try to make a manual payment it says it has already been paid and I have nothing to pay. When I ring up the automatic reply on the contact number tells me I have nothing to pay.

Any Ideas?

jonsie · ‎27-04-2020

Try calling O2 CS

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-04-2020

@Reece2901

There have been a few billing glitches just recently.

I'd call customer service to check Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Reece2901 · ‎27-04-2020

@MI5 They tell me to only continue on the phone support line if i am reporting fraud or a lost phone, what should I do about that?

MI5 · ‎27-04-2020

@Reece2901

Just say it's fraud and they will put you through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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