cancel
Showing results for 
Search instead for 
Did you mean: 

Bill Payment

Mims007
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Been trying to pay a bill but it keeps saying that I have incorrect detals.  Is there something wrong with the system as I am sure the card details are correct as I use it all the time.

Message 1 of 5
477 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 77: Grand Master
  • 19564 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@Mims007 You will need to speak to customer service. https://www.o2.co.uk/contactus This is a customer community. We cannot deal with account issues. You should also consider setting up a Direct Debit to avoid problems like this in the future.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 5
470 Views
4 REPLIES 4

Bambino
Level 77: Grand Master
  • 19564 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@Mims007 You will need to speak to customer service. https://www.o2.co.uk/contactus This is a customer community. We cannot deal with account issues. You should also consider setting up a Direct Debit to avoid problems like this in the future.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 5
471 Views

Mims007
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@Bambino wrote:

@Mims007 You will need to speak to customer service. https://www.o2.co.uk/contactus This is a customer community. We cannot deal with account issues. You should also consider setting up a Direct Debit to avoid problems like this in the future.


I called but they don't answer their phone.  Kept me on line with music that was blasting my speaker!

Message 3 of 5
430 Views

Bambino
Level 77: Grand Master
  • 19564 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@Mims007 This is a busy time of day. You'll just have to persevere. Best time to call is 8-8.30 am to avoid a long wait on hold.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 4 of 5
423 Views

jonsie
Level 94: Supreme
  • 86781 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Quite a few people are reporting problems over the last couple of days.

All ways to pay here:

https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014090

we recommend a direct debit for these reasons. O2 automated systems will put a restriction on your phone if the payment is a couple of days late, despite the problem being their fault. Not to mention a default on your credit file.

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 5 of 5
390 Views