on 05-01-2019 08:08
Solved! Go to Solution.
on 05-01-2019 08:41
You need to speak to someone in customer services and NOT use live chat. If you rang now you would get through quite quickly https://www.o2.co.uk/contactus
Just to add, you need to give 30 days notice to cancel the airtime. It doesn't just stop when your contract is finished.
Best of luck...
Veritas Numquam Perit
on 05-01-2019 08:41
You need to speak to someone in customer services and NOT use live chat. If you rang now you would get through quite quickly https://www.o2.co.uk/contactus
Just to add, you need to give 30 days notice to cancel the airtime. It doesn't just stop when your contract is finished.
Best of luck...
Veritas Numquam Perit
on 05-01-2019 08:59
on 05-01-2019 08:59
@Eliza they would have sent you a new PAYG sim if you switched to PAYG. When you activate that, it cancels your contract. Did you not receive one?
on 05-01-2019 09:14
on 05-01-2019 09:17
on 05-01-2019 09:20
on 05-01-2019 09:20
You’ll have to get hold of customer service then @Eliza unless @Marjo can help you next week ?
on 05-01-2019 09:25
on 05-01-2019 09:25
@Eliza wrote:
I did not, because as I said I don't live in UK anymore. They offered me that I keep my number and after I cancel it will just switch to on PAYG.
That's the problem @Eliza. It won't just 'switch' to PAYG. You need a completely different sim for that, hence me asking you to contact customer services.
However, if you are now abroad, they won't send a sim to you there. They only send to UK addresses.
Veritas Numquam Perit
on 05-01-2019 14:33
on 05-01-2019 14:33
Something has been lost somewhere as you can't email O2.If you used chat it would have been a waste of time too. You need to call them to sort this out. If you are now living overseas and not coming back, pay or not it is up to you.
However, if you plan on coming back, this debt stays on your credit file for 6 years and you may have problems getting credit with anyone. Give them a call and cancel your contract. You can discuss with them as to why your request wasn't actioned.
on 07-01-2019 11:48