Bill Breakdown of Promotional Credit

[Comben]

Hello,

I have been reading various articles on the O2 website about bill breakdowns and pro rata's of the first bill etc, however my question is unrelated to that and I wondering how I contact someone who can explain my bill including any promotional credits I have?

My confusion comes from receiving a goodwill gesture and separately a promotional discount but I can't see how they are calculated due to the fact the whole invoice negates VAT until the end. I have multiplied each value by 20% but that didn't completely help me because I had different promotions at different times and even with the VAT they didn't total what I was expecting.

In short my question is how do I chat with O2 regarding this, preferable via email or chat because I don't have an easy way to make phone calls.

Thanks

Comben

[MI5 · Accepted solution]

@Comben 

I wouldn't trust this to live chat. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Comben]

Thanks MI5, very good and simple suggestion that I'm surprised I didn't think of myself.
+1 and accepted. Cheers again.

[MI5]

No worries mate 😊