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Bill Breakdown of Promotional Credit

Comben
Level 6: Acolyte
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Hello,

 

I have been reading various articles on the O2 website about bill breakdowns and pro rata's of the first bill etc, however my question is unrelated to that and I wondering how I contact someone who can explain my bill including any promotional credits I have?

 

My confusion comes from receiving a goodwill gesture and separately a promotional discount but I can't see how they are calculated due to the fact the whole invoice negates VAT until the end. I have multiplied each value by 20% but that didn't completely help me because I had different promotions at different times and even with the VAT they didn't total what I was expecting.

 

In short my question is how do I chat with O2 regarding this, preferable via email or chat because I don't have an easy way to make phone calls.

 

Thanks

Comben

"I have no special talent. I am only passionately curious"
Albert Einstein
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MI5
Level 94: Supreme
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Registered:

@Comben 

I wouldn't trust this to live chat. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147630 Posts
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  • 28345 Solutions
Registered:

@Comben 

I wouldn't trust this to live chat. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Comben
Level 6: Acolyte
  • 428 Posts
  • 8 Topics
  • 1 Solutions
Registered:

Thanks MI5, very good and simple suggestion that I'm surprised I didn't think of myself.
+1 and accepted. Cheers again.

"I have no special talent. I am only passionately curious"
Albert Einstein
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MI5
Level 94: Supreme
  • 147630 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

No worries mate 😊

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
855 Views