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Bill £1.93 more than what I signed up for

Nd88
Level 1: Joiner
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Hi, I’ve just joined o2 and signed up for a contract that was £29 a month - which is what’s on all the physical paperwork I’ve received. But myo2 says my first bill is £30.93 and I’m not sure why? It’s not because I’ve gone over data limits or anything like that. I got the message to say my first bill would be £30.93 as soon as I joined, before I’d even got the new phone delivered.
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madasaf1sh
Level 77: Grand Master
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Registered:
@Nd88

Your first bill is always higher as it is pro-rata'd , but from your second bill it will be £29 per month.

Full details are here:

https://www.o2.co.uk/help/account-and-billing/your-bill
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
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Registered:
@Nd88

Your first bill is always higher as it is pro-rata'd , but from your second bill it will be £29 per month.

Full details are here:

https://www.o2.co.uk/help/account-and-billing/your-bill
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
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Nd88
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@madasaf1sh Great, thanks so much for such a quick and helpful reply.

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madasaf1sh
Level 77: Grand Master
  • 11629 Posts
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Registered:

Your welcome slight_smile
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
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