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Beginning to regret switching to O2 - PAC codes

DominicY
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I am switching to O2 from Vodafone and now I am signed up, it seems almost impossible to contact them by phone or online chat. Which is deeply irritating.

It also means I don’t know how to initiate y number transfer. I entered the PAC code during the signup process but have received no notifications that the transfer is happening. Does anyone know how its supposed to work? Or how I can check?

Thanks

Dominic
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MI5
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@DominicY 

All numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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DominicY
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Thanks!
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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DominicY
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Still haven't managed to speak to anyone. Still no action on number transfer. I think I'm still in my 14 day cooling off period. I think this complete shutdown of customer services is pretty unjustified. If anyone from O2 reads this forum please help me

 

 

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MI5
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@DominicY 

Keep trying....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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DominicY
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Got the supremely unhelpful email below from "BluePrism@O2.com". It seems the number port has failed. Now have been in a customer services phone queue for 1h41m and counting. Since I have two numbers on the account, I don't even know which this refers to.

 

This is how O2 on-board new customers. It's woeful.

 

Dominic

 

 

Subject: Port In/Migrate - Request

 

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