Been with o2 past few years but they say I'm not

[Jogee]

Hi, me and my dad have been with o2 for a good couple years, When we contacted o2 regarding other queries, they asked if we want to renew contracts. They said it shows up on their system that we haven't had a contract with them for past few years. 

We use uswitch for our o2 sims. Does it not update on o2 systems because of this? 

[Bambino]

@Jogee You'll need to keep trying customer service: How to find help & contact O2: A Guide - O2 Community

[Enlli]

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@Jogee wrote:

We use uswitch for our o2 sims. Does it not update on o2 systems because of this? 

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I'm U switch and definitely on O2's system as are others I know

[MI5]

Yeah, same here.

You just got a dumb agent @Jogee