Solved: Balance

A18 · ‎29-01-2024

I just clicked top up and added £10 to my balance I’d like to use my balance to pay for a £10 tariff but it’s only giving me the option to pay another £10

MI5 · ‎29-01-2024

@A18

Your top up has already converted to a big bundle Big Bundles | Help & Support | O2

Unless you are on an old classic tariff, in which case you need to change to a big bundle in your MyO2, but once you change, you cannot go back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎29-01-2024

@A18

Your top up has already converted to a big bundle Big Bundles | Help & Support | O2

Unless you are on an old classic tariff, in which case you need to change to a big bundle in your MyO2, but once you change, you cannot go back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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