Balance at 0 and I have a message saying outgoing calls barred 😡

[Cas]

I can't use my Phone, the balance is paid and at £0, I called Friday and your advisor could not do anything, I was told it would be 3 days to get a technician or manager to call me. This is unacceptable as I rely on my phone.isnt this breaking your contract as you are not providing me with a service I pay for? 

How do you get an issue resolved???? Maybe someone can tell me please

[Cleoriff]

@Cas  I'll ask one of our account advisors to help you. @Thomaso1 or @O2Georgina are you able to help @Cas ?

[Sam2211]

Having exactly the same problem and have been for a few days. Calls resumed yesterday for 6 hours and have been barred again this morning. Already been having this problem since 3rd September. Told up to 72 hours. Ridiculous! Considering leaving the service is declining rapidly from all areas.

[Thomaso1]

@Cas I will send you a private message and try sort this out for you

[Cleoriff]

Thank you @Thomaso1 👍

[Sam2211]

Some help for the same situation would really be appreciated.

Thanks

[Cleoriff]

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@Sam2211 wrote:

Some help for the same situation would really be appreciated.

Thanks

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@Thomaso1?

[Thomaso1]

@Sam2211 I have just private messaged you about your issue.